One Pump, One Chance
On Facebook, I had the privilege of meeting Phir, a Zambian customer, who told us that he wanted to buy solar pumps, but because we hadn't cooperated before, Phir didn't know the quality and price of our pumps. He compared the prices quoted by many pump companies. Finally he chose our product, but he still had some concerns about the quality of the pump. We promised Phir two years of quality assurance and were not satisfied with the refund.